Frequently Asked Questions
Everything you need to know about shopping with Lily Blanche.
What is the standard shipping timeframe for my order?
We offer standard shipping which typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for delivery within 1-2 business days.
What is your return and exchange policy?
We accept returns and exchanges on all unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, earrings and intimate apparel are final sale.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for personalized advice.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
How should I care for my Lily Blanche garments?
To maintain the quality of your items, we recommend following the care label instructions found inside each garment. Most of our delicate fabrics benefit from cold hand washes and being laid flat to dry.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.